A couple of years ago, we were asked to provide a careers briefing to a group of aspiring psychologists at a respected North West University. Arriving a little early for …

Working with two clients to improve engagement and retention in their contact centres has really made me a little nostalgic. My degree research was about the job satisfaction of people …

Hats off to the CIPD national exhibition and conference, which had felt to be in terminal decline, but this year the event was interesting, relevant and well attended.

Among the things …